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Version: 2.0

Interactive Message

Interactive messages give users a simpler way to find and select what they want from your business on WhatsApp. During testing, chatbots using interactive messaging features achieved significantly higher response rates and conversions compared to those that are text-based.

Types of interactive messages:

  • Quick Reply Messages: Messages including up to 3 options —each option is a button. This type of message offers a quicker way for users to make a selection from a menu when interacting with a business. Reply buttons have the same user experience as interactive templates with buttons.

  • List Messages: Messages including a menu of up to 10 options. This type of message offers a simpler and more consistent way for users to make a selection when interacting with a business.

  • Location Request Messages: Messages that request the user's location.

  • Flows Messages: Messages for structured interactions. See Flows Messages for more information.